WorldTracer Tablet: FAQs
- How do I connect external devices, such as a scanner or portable printer?
- Connect to your scanner and printer on the tablet using Settings > Bluetooth.
- Why is the printer button disabled after creating a file?
- Your printer is not connected to the tablet. Go to Settings > Bluetooth, ensure that Bluetooth is enabled and your printer is connected.
- What is a Found Bag?
- In the WorldTracer Tablet user interface, an On-Hand Bag is called a Found Bag.
- What happens if I create files when my internet connection is down?
- Quick On-Hands are automatically uploaded once the internet connection returns. Other types of files are saved as drafts. You must open each draft and manually create the file so it can be sent to the WorldTracer database.
- Why can’t I create a file, even though I have entered all elements in the different tabs?
- Ensure that you have saved the bag and flight information on each of those tabs, and the mandatory icon is not displayed in any of the tabs.
- Where can I enable notifications to passengers on file creation, as I would using Automate Messages in the Passenger tab in WorldTracer?
- In WorldTracer Tablet, the option to notify the passenger is under Notifications in the More tab.
- How can I enter unknown flight information in an On-Hand Bag File?
- In the Flight tab, tap Add Unknown Flight in the Flight Details section. Do not enter YY as the flight airline.
- How do I add photos of a bag to a file?
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In an On-Hand Bag or Damaged Bag File: Bag tab, scroll to the right to Bag Photos, tap the camera icon and take a photo.
- How do I obtain a passenger's signature for customs?
- In a Delayed Bag File: More tab > Customs Form > Tap to Sign.
- How do I find an existing file?
- Tap Completed or Search, in the menu bar at the bottom of the screen, to find files owned by your station. Search By Storage Location only returns matching Delayed and On-Hand Bag files. Files assigned to Headquarters (HDQ) are not included in the search results.
- How can I display the history of a file?
- Display the report and tap the i information icon next to the file reference number.
- Can I use the Training Mode in WorldTracer Tablet?
- Yes. Select Training Mode in the login page before you log in. You cannot change from active to training mode when you are logged in.
- How do I log out?
- In the Home screen, tap Options > Logout.
- I can access WorldTracer Desktop, but not WorldTracer Tablet, why is that?
- Your user account is missing the role permission to access the tablet application. Ask your WorldTracer coordinator to update your user account and add the permission for WorldTracer Tablet.